The APM Group Ltd owns and operates the ISO/IEC 20000 Organizational Certification Scheme formerly managed by itSMF. Our market-leading scheme allows organizations to demonstrate the quality of their IT processes through certification against the ISO/IEC 20000 standard.
Registered Certification Bodies
Search our full list of RCBs or find out how to become an RCB.
Certified Organizations
See our full worldwide list of ISO/IEC 20000 Certified Organizations here.
ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITIL®) best practice framework, and updated in 2011.
The adoption of ISO/IEC 20000 has grown quite rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services.
Latest news
19 May 2011: Transition statement for ISO/IEC 20000 Part 1:2005 to 2011 for the APMG Certification Scheme
14 Apr 2011: 2011 version of ISO/IEC 20000 Part 1 to be published
31 Mar 2011: APMG-International's ISO/IEC 20000 Qualification Scheme - View the recording of our expert discussion event.
View more ISO/IEC 20000 News.
Qualifications Scheme
APMG-International provide a suite of qualifications for individuals seeking a qualification in ISO/IEC 20000. Find out about the qualifications scheme on the APMG-International website.