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JB SERVICE CORPORATION KAWASAKI BUSINESS ESTABLISHMENT SMAC (SOLUTION MANAGEMENT AND ACCESS CENTER)

Company Name: JB SERVICE CORPORATION KAWASAKI BUSINESS ESTABLISHMENT SMAC (SOLUTION MANAGEMENT AND ACCESS CENTER)

Country: Japan

Certified Under: The APM Group

Version of ISO/IEC 20000: 2011

Certification Status: Renewed

Certification Start Date: 19 Mar 2015

Certification Expiry Date: 18 Mar 2018

RCB Certified by: Japan Quality Assurance Organization

The Scope of the certification is:
THE IT SERVICE MANAGEMENT SYSTEM SUPPORTING THE SERVICES PROVIDED BY SMAC (SOLUTION MANAGEMENT AND ACCESS CENTER) IN RELATION TO CUSTOMER'S
INFORMATION SYSTEMS;
1)REMOTE SYSTEM MONITORING SERVICE
2)REMOTE SECURITY MONITORING SERVICE
3)SYSTEM OPERATION SERVICE
4)HELPDESK SERVICE FOR CUSTOMER'S INFORMATION SYSTEM
5)CALL CENTER SERVICE FOR HARDWARE MAINTENANCE

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