Company Name: Kontrax EAD
Certified Under: The APM Group
Version of ISO/IEC 20000: 2011
Certification Status: Issued
Certification Start Date: 17 Dec 2012
Certification Expiry Date:
RCB Certified by: Lloyd's Register Quality Assurance (LRQA)
The Scope of the certification is:
Service Management System for internal and external customers in Bulgaria documented in the Service catalogue: Internal IT infrastructure maintenance and IT services in Kontrax EAD. Services for external customers - maintenance of IT infrastructure and software systems, service support, warranty and post warranty maintenance of IT systems, hardware and software, full-service maintenance of printing management systems (MDS), including 24x7x365.
The Location covered by the certification is:
13 Tintyava Str., 1113 Sofia, Bulgaria.