ISO/IEC 20000 Certification
The International standard for IT Service Management, ISO/IEC 20000, was published on 15th December, and has now replaced BS 15000.
The itSMF ISO/IEC 20000 qualification scheme is the only training and qualification scheme leading to official ISO/IEC 20000 Service Management qualifications.
This document explains the operation of the itSMF ISO/IEC 20000 qualification scheme. It describes the roles, responsibilities and relationships of the various bodies that are involved.
It is intended to serve three purposes:
Organisations wishing to participate in the official qualification scheme must be accredited as must the trainers that they use for delivering the training.
Application for Accreditation is in two stages:
Accredited training material can be licensed from itSMF.
Those Training Organisations wishing to consider making an application for Accreditation will need to do so in accordance with the document,ISO/IEC 20000 Rules and Guidance for Accredited Course Providers. and using the Application forms: Application for Accreditation of Course Providers for Training of ISO/IEC 20000 Auditors and Consultants
Document Number 15-03-001 Application to become an Accredited Course Tutor
Document Number 15-03-002
The current accreditation fees for services in the scheme are detailed in the documentISO/IEC 20000 Qualification Scheme Charges
Document Number 15-04-002