ISO/IEC 20000 Certification
ISO/IEC 20000 Special Interest Group (SIG)
Date: 23 April
The next meeting of the UK Special Interest Group for ISO/IEC 20000 will meet on Monday 23rd April from 09.30 am at the Computacenter Offices in Hatfield. Lunch will be served during the meeting.
The Agenda for the day is detailed below:
09.30 Arrival Tea/Coffee
10 :00 Chairman's Opening remarks (Ste Sharples)
10:15 Planning for ISO/IEC 20000 (Ralph Gray - FoxIT)
11:45 Workshop/Debate - (Manisha Champaneri - Marval)
A workshop / debate to get everyone's thinking hats on. An attempt to move away from the usual presentation i.e. Planning to Implement / How to implement / what is ISO/IEC 20000 etc but debate more towards why would we want to implement ISO/IEC 20000.... Currently their are many publications, white papers, articles and so on around how to achieve ISO/IEC 20000 and what it's all about. As the standard is still breaking out of its shell, no one to date (as far as I can see from research) has touched upon IT service management industries aftermath of implementing the standard in a live environment, the Service Improvement Program and whether a CSIP is actually achievable as a long term objective. The workshop will be a follow on from the previous meeting when groups were split into teams to gather questions for the Service Future Groups research. This workshop will have pre-defined questions to help get the thought process going, which we will then note down everyone's views and points for distribution to the group members.
13:00 Lunch and Networking.
14:00 itSMF Update
14:15 Future direction for the Group (Ste Sharples).
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