The main parties that may take specific interest in ISO/IEC 20000 are providers of IT service management services, businesses outsourcing their IT services, businesses managing their own IT services and all providers wishing to benchmark their existing IT service management services.  

Certification to ISO/IEC 20000 through the itSMF scheme provides an independent, industry-wide recognition of an organisation-s IT Service Management capabilities, and there is already evidence that certification is becoming a requirement in tenders etc.