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ISO/IEC 20000 Certification

BS 15000 : The success story continues *NEW*

Two more organisations achieve certification

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BS 15000:  The success story continues. 

itSMF is pleased to announce that two more organisations have satisfied the demanding requirements of BS 15000, the British Standard for IT Service Management, and achieved certification under the itSMF scheme.  The two organisations are:

-        Micromuse (in the UK)

-        Siemens (in Germany)

There are also several more organisations that have recently applied to become Registered Certification Bodies (RCBs) accredited to perform audits within the itSMF BS 15000 Certification Scheme.  This indicates that many IT organisations are working towards and preparing for certification and illustrates the growing demand for certification against the standard.  BS 15000 is a Management Systems standard specifying a set of integrated processes for the effective delivery of IT services to meet business and customer requirements.  This is a demanding standard to attain and take organisations considerable resources, planning and time to achieve. 

The standard like all Management Systems standards relates to the quality of processes and not to the quality of products or services.  The standard specifies a set of stringent requirements that an organisation must demonstrate are in place for the delivery of IT services.  Organisations achieving these demanding requirements to the satisfaction of external certified auditors are allowed to use the BS 15000 certification scheme logo to publicise their success.  This logo is now being recognised throughout the industry as an indication of process quality and maturity.   

In order to protect the integrity of the scheme, there are clear rules governing the use of the logo by certified organisations.  To ensure consistency across standards and certification schemes, the rules governing the use of the itSMF scheme logo have been aligned with those of other Management Systems standards such as ISO 9000.  

itSMF is delighted with the success of its certification scheme and is encouraged by the volume of interest shown in the scheme, not just within the UK, but worldwide. 

Colin Rudd

Chair of the itSMF BS 15000 Certification Scheme


Date Posted: 9 September


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