Gartner state that BS15000 quality standard as 'a major step toward IT service delivery becoming mature and stable with a level of cross enterprise consistency'

Full Story

Service Management Europe

RECOGNITION FOR SERVICE PROFESSIONALS

(SM News - 27 January,)
By SM News

In this article (about half-way down) reference is made to BS 15000 and a report by Gartner that marks it as a major step forward.

The first part of the article talks about gaining industry-wide recognition for proven practical expertise and contribution by the the launch of the Institute of IT Service Management (ISM).

For the full text, click here

Date Posted: 18 July